Thank you for visiting the Thermo Boutique® site. This website is owned and operated by Thermo Boutique® Pty Ltd (ABN 47 604 912 469). Access and use of this website are subject to these Terms and Conditions, so please read this information carefully. If you do not agree to the terms and conditions of this site, please do not access or continue to use this site.
Thermo Boutique® is not liable to you or any other for any loss in connection with the use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers. Thermo Boutique® reserves the right to update and amend the Terms and Conditions at any time, without notice.
Thermo Boutique® is proud to provide with you high-quality products. Should you experience any issues with your product, please contact us immediately. Customers are entitled to a replacement or a refund if the issue is deemed a major failure, and entitled to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the items fail to be of acceptable quality and the failure does not amount to a major failure.
To claim, you must return the product and proof of purchase to Thermo Boutique®. We will then repair or replace the product at our cost, or provide a refund.
At Thermo Boutique® we understand that buying online can sometimes affect how you view the product once it is delivered to you so we have created an easy returns policy for our customers.
You may return any product you have purchased to us, that is not faulty, in its original condition and packaging within 30 days from the date it was purchased and receive a refund (minus any shipping paid).
We aim to process any returns within 2 business days of your parcel arriving at our warehouse, however, we ask to please allow up to 5 business days.
If you would like to return your purchase for any reason, details of our return’s guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined, and we will return the products to you.
- Merchandise must be returned within 30 days from the date of purchase.
- Merchandise must not be used or washed.
- Merchandise must be in a resalable condition and in its original packaging.
- Merchandise must be undamaged.
Returned merchandise should be shipped to
1/71 Township Drive,
Burleigh Heads QLD 4220
Please ensure that the delivery address and recipient details listed in your order are accurate and complete. Thermo Boutique® will not accept responsibility for late delivery or non-delivery due to incomplete or incorrect details being provided.
CHARGES & RATES
Product prices listed are in Australian Dollars (AUD) and include 10% GST (Goods and Services Tax). The prices do not include shipping or handling charges. These charges will be added to your order and listed in your shopping cart prior to finalising your purchase.
Product prices are subject to change without notice. Full payment is required at the time your order is placed.
We make every effort to ensure that products advertised on this site will be available and in stock, at the time your order is placed. On occasions where the product unexpectedly not available, you will be contacted via email and notified of the expected delivery date. You have the right to cancel an order before delivery for a product that is out of stock.
At Thermo Boutique® we take your right to privacy seriously and are committed to a respectful relationship with our customers. We gather information that is necessary to ensure we can accurately complete your transaction and uphold the high-level of customer service that we continually strive to uphold. This data is used to identify your orders and provide updates where requested.
All personal information collected via the Thermo Boutique® website is transmitted over an industry standard 128 bit secure SSL connection using our bank, and never passed on to third parties.
Your address details will be passed to our distribution partner for processing your delivery, but will not pass them on to any third parties. We will not pass on, disclose, sell, rent or exchange any of your personal details with anyone else.
Credit card details are never stored in our database; they are securely transmitted to the bank for processing at the time of payment. Alternatively, customers can choose to use the Pay Pal payment method. More information about Pay Pal can be found at www.paypal.com
You may download the downloadable materials displayed on this website for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. As a customer, you are responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. However, Thermo Boutique® shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies.
“Thermomix” is a registered trade mark of Vorwerk International AG (Vorwerk) in Australia & New Zealand and Thermomix in Australia Pty Ltd (Thermomix in Australia) is its authorised user and exclusive distributor in Australia and New Zealand of Thermomix products. Neither company supports, authorises or endorses this site. Thermo Boutique® is not affiliated in any way with Vorwerk or Thermomix in Australia Pty Ltd.
This website, including all content, design, text and images, is the property of Thermo Boutique® Pty Ltd, and protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners.
The Website and the information contained in reference herein are for your personal, non-commercial use only. Except as authorised, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of the Website, or use the contents of the Website in litigation, or for any commercial or promotional purposes, without the express written consent of Thermo Boutique®.